DOGStreamZ SMART band

RETURN POLICY
Where goods are dispatched by carrier, notification of damage to packaging must be made in writing to StreamZ Global Limited. within 24 (twenty-four) hours of receipt. In the event of non-delivery of any goods notification must be made to StreamZ Global Limited. in writing with 24 (twenty-four) hours of receipt of delivery. Unless the above instructions are followed StreamZ Global Limited. shall not incur any liability to any persons or loss of or damage to the goods. Refunds and/or cancellations are not available once payment has been processed unless the item is defected or is returned under specific countries regulations. A returns process is in place for any defected items. No returns process is in place on used items, unless the items is damaged or broken due to a result of a defect in the manufacturing process.

A replacement service is in place for any defected issues that may occur within 12 months of purchase; this includes issues relating to the aesthetics of the product but excludes any return requests based on the purpose for which they are intended, or heavily worn products. Return on defected items once in use and not relating to delivery damage is at the full discretion of StreamZ Global Limited. Returns on damaged items due to general ‘wear-and-tear’ will not be accepted, this includes failure of the velcro used in the bands if deemed not via defect. StreamZ Global Limited are able to establish whether the bands have been regularly cared for and if deemed that the bands have not been cared for then no warranty terms will be granted. Please take special note of the ‘care of item’ instructions listed below. Please be aware that as with any product used outside general care and maintenance is required on the product to retain warranty replacements.

8. RETURN PROCESS (Refund for unwanted goods) 
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allows UK online buyers to request refunds the moment they place the order and ends 14 days from the day the goods are received and items must be returned in the condition they were received, new. This excludes international purchases made outside of the European Union where no return process is in place.
The following return procedure applies:
1) Contact StreamZ support at help@streamz-global.com with copy of your StreamZ order number/reference. Explain the reason for your return.
2) Streamz support team will provide you a returns number if they request the item to be returned. The support team may request pictures instead of asking you to return the items.
3) Send the goods back to StreamZ ensuring it is properly packed and sent via tracked delivery; goods remain the property of the buyer until received by StreamZ and must be returned in the same condition as received. Prepaid envelopes or returns labels are not provided by Streamz.
4) A refund of monies will be carried out by StreamZ accounts department within 5 days of receipt, and refund completed via the method purchased. No return process is available on items purchased outside of our authorised channels or used.

9. WARRANTY RETURN PROCESS (Refund of faulty or defect items, within 12 calendar months) 
Damage to the material is not included under standard warranty once used, including ‘chewed’ or ‘lost’ bands.
The warranty period from purchase date is 12 calendar months. Warranty is not offered on the ‘stickiness’ of the fastener but if you do have any issues or queries relating to this please contact our support team. Additional or replacement sleeves are no longer available as a resale item; this is on advice of trading standards to avoid counterfeits.
The following WARRANTY DEFECT RETURN procedure applies:
1) Contact StreamZ support at help@streamz-global.com with copy of your StreamZ order number/reference. Explain the reason for your return. Proof of purchase must be provided, as with any retailer either in store or online. Streamz support team are unable to assist without proof of purchase.
2) Streamz support team will provide a returns number if they request the item to be returned. The support team may request pictures instead of asking you to return the items.
3) Send the goods back to StreamZ (if requested) ensuring the items are properly packed and sent via tracked delivery; goods remain the property of the buyer until received by Streamz and must be returned in the same condition as received. Prepaid envelopes or returns labels are not provided by Streamz.
4) A refund will be carried out by StreamZ accounts within 5 days of receipt, via the method purchased. Photographs may be requested by StreamZ Global Limited to avoid a physical return of defected goods. StreamZ Global Limited support team will review the request within 48 hours. No return process is available on items purchased outside of our authorised channels or used.

DOG StreamZ Maintenance: StreamZ advertise the DOG bands as “24/7 use”. This refers to the technology being able to be worn all day every day, and particularly when the dog is ‘in recovery’. It is advised that any working dog removes the collar before work. Hair does get stuck within the velcro; so regular cleaning of the velcro is required. Larger dogs who ‘pull on their lead’ should not use the d-ring attachment. 

 

Fastening maintenance. StreamZ not longer use authentic Velcro® material, but an alternative product called Hook and Loop, herein referred to as velcro or ‘fastener’. This material requires a level of care and maintenance and cannot be left unattended without its performance being effected. The tabs and tongue of StreamZ help keep StreamZ in place; keeping this velcro clean and free from hair/fluff/mud (etc) is vital. A tip is to use a knit comb or brush to clean the Velcro. Warranty is not offered against the failure of the fastening, however, our team are available on help@streamz-global.com if you have any issues or concerns.